For GP appointments the practice uses a phone-triage system. All appointments are triaged over the phone by one of our GPs. This enables a faster, same-day, resolution to your problem. Problems that can be dealt with over the phone will usually be done so. This helps save you having to attend for a face to face appointment that you may not have needed or actually wanted. For those that need a face to face appointment to help resolve their problem the GP will arrange a time and date for you to attend the surgery, usually on the same day.
You can use Ask My GP to send your enquiry to the doctor electronically. The GP can either message you back securely using the Ask My GP system or call you back should they need to speak to you over the phone.
Please note that any queries sent outside of our opening hours will not be dealt with until the following working day.
If you do not have internet access you can also contact us by phoning reception 01777 870203 during our opening hours, our reception staff will take some basic information regarding the nature of your problem along with a contact number for the GP to call you back on.
GP practices in Bassetlaw are normally open from 08.00 to 18.30, Monday to Friday.
Some practices open earlier or later on some days and may also provide services on a Saturday.
From October 1st 2018 all patients in Bassetlaw will have access to some GP & Nurse appointments, during the evenings (18.30– 20:00) and at weekends.
Bassetlaw GP practices are working in partnership to deliver more evening and weekend appointments, so you may be offered an appointment at another surgery.
To access any of these appointments you should call your normal GP practice who can arrange it for you.
For more detail ask for a leaflet from reception at your GP practice, or go on their website or http://www.bassetlawccg.nhs.uk
If you suspect that you or a family member is having a medical emergency, such as a stroke or significant chest pain which could be a possible heart attack then please ring 999 and request an emergency ambulance – this is standard practice across the UK.