For GP appointments the practice uses a phone-triage system. All appointments are triaged over the phone by one of our GPs.
This enables a faster, same-day, resolution to your problem. Problems that can be dealt with over the phone will usually be done so. This also helps save you having to attend for a face to face appointment that you may not have needed or actually wanted.
For those that need a face to face appointment to help resolve their problem the GP will arrange a time and date for you to attend the surgery, usually on the same day.
Contact us with AskMyGP
You can contact a doctor, nurse or other healthcare professional online using a website called AskMyGP.
Enhanced access
Evening appointments
GP practices in Bassetlaw are normally open from 8am to 6:30pm, Monday to Friday.
Some practices open earlier or later on some days and may also provide services on a Saturday.
From October 1st 2018 all patients in Bassetlaw will have access to some GP and nurse appointments, during the evenings (6:30pm to 8pm) and at weekends.
Bassetlaw GP practices are working in partnership to deliver more evening and weekend appointments, so you may be offered an appointment at another surgery.
To access any of these appointments you should call your normal GP practice who can arrange it for you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- fill out a cancel an appointment form
- phone us on 01777 870203 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you think you require a home visit, please try and contact the practice before 10am.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by advice over the phone.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.