If you, or someone you care for, use the same medicines regularly, you may not need to contact your surgery or doctor every time you need more medicine.
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- phone us on 01777 872356 between 9am and 11.30am, and 2pm and 4pm, Monday to Thursday or 9am to midday on Friday
- tick the boxes of the items you need to reorder on the right hand side of your prescription slip and return this to the dispensary counter
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
Items ordered online outside of our opening hours will not be processed until the following working day and will not be ready for collection until 2 working days from that day.
We are a ‘partial dispensing’ practice. This means that:
- If you live within 1.6km (1 mile) of a pharmacy we are unable to dispense your medications ourselves, and you must take your green prescription form to the community pharmacy of your choice.
- If you live further than 1.6km (1 mile) from a pharmacy you have the choice of having your medications dispensed by our on-site dispensary or by taking your green prescription to the community pharmacy of your choice.
You can also choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy form
- at any pharmacy that accepts repeat prescriptions
Dispensary opening times
Our dispensary opening times are the same as the practice opening times (8:30am to 6:30pm, Monday to Friday).
If you require any medicines urgently at any time we are closed, please phone 111.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Find out more about prescription charges.
You can buy PPCs online or call the order line on 0300 330 1341 and pay by debit or credit card.
If you have a pre-payment or exemption certificate please ensure you bring it with you when you come to collect your prescription as our dispensary staff are required to check it every time.
Medical exemption certificates
People with certain medical conditions can get free NHS prescriptions if they have a valid medical exemption certificate.
A medical exemption certificate:
- entitles you to free NHS prescriptions only
- doesn’t cover dental treatment or help with other health costs
- should be shown when you collect a prescription
- is valid for five years (or until your 60th birthday, whichever is sooner)
It’s your responsibility to check the expiry date, and if you claim free prescriptions after your certificate expires, you could have to pay a penalty charge of up to £100.
Find out more on NHS medical exemption certificates information.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.