Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Newark Hospital
Boundary Road
NG24 4DE
Tel: 01636 681681
Open 24 Hours
John Coupland Hospital
Ropery Road
DN21 2TJ
Tel: 01427 816500
8.00 – 20.00
Grantham & District Hospital
101 Manthorpe Road
NG31 8GD
Tel: 01476 565232
8.00 – 18.30

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

If we are closed please call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as vaccinations, sexual health, contraception, blood pressure checks, health reviews, wound management, cervical screening, ear syringing and lifestyle advice.

Contact a Nurse

Book an appointment on the phone01777 870203
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone01777 870203

COVID-19 Support Room

COVID-19 Support Room

How can we help you?

If you think you might have coronavirus or you’ve been in close contact with someone who has it visit NHS 111 online coronavirus service for advice.

Well-being while staying at home

Taking care of your mind as well as your body is really important while staying at home because of coronavirus (COVID-19).

Visit NHS Every Mind Matters for advice, practice advice and support groups.

If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, it’s important to get support.

Get urgent support now.

Keeping Active

To stay fit and healthy whilst at home, try the NHS Home workout videos.

Advice for patients with pre-existing conditions

Advice for Vulnerable Patients

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…


Sue Ryder

Sue Ryder supports people through the most difficult times of their lives. Whether that’s a terminal illness, the loss of a loved one or a neurological condition – we’re the when it matters.

Telephone: 0808 164 4572



Aurora Wellbeing Centre

Bereavement support in the community 09:30 – 12:30 every Friday morning.
The centre is open weekdays between 09:30 – 16:30 to support and help people who have been diagnosed with cancer.

Cancer patients are offered free pampering, beauty, fashion, hairdressing and therapy services.


Bassettlaw Bereavement Care

Our core services are free, but as a registered charity donations are always welcome. Our services are available to children and young people aged 3-18 and their close family members regardless of race, class, sexual orientation, disability and special needs.

Bassetlaw District General Hospital, Kilton Hill, Worksop S81 0BD

Telephone: 01909 502779

Website: Children’s Bereavement Centre


Bassettlaw Hospice Day Care Unit

Bassetlaw Hospice, Cedar House, North Road, Retford

Telephone: 01777 863270

Website: Sands


Bluebell Wood Children's Hospice

Bereavement support in the community 09:30 – 12:30 every Friday morning.
The centre is open weekdays between 09:30 – 16:30 to support and help people who have been diagnosed with cancer.

Bluebell Wood Children’s Hospice, Cramfit Road, Anston, Sheffield

Telephone: 08451081579

Website: Bluebell Wood Children’s Hospice 


Child Death Helpline

The Child Death Helpline is staffed by volunteers, all of them bereaved parents. They aim to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the helpline might be parents, grandparents, siblings, other family members, friends or involved professionals. The Child Death Helpline provide support not only at times of crisis but also for ongoing needs of callers over their lifetime.

Telephone: 0800 282 986 / 0808 800 6019

Website: Child Death Helpline


Cruse Bereavement Care

Cruse Bereavement Care is a national charity offering help to all who are bereaved – young and old, men, women and children wherever they live in the United Kingdom.

Telephone: 01636 706228

The Bereavement Trust

Our trained volunteers offer comfort, support and practical advice to the bereaved from 6pm until 10pm.

Telephone: 0800 435 455

The Lullaby Trust

The Lullaby Trust provides emotional support for bereaved families, promotes expert advice on safer baby sleep and raises awareness of sudden infant death. They are committed to supporting research to understand why so many babies a year die suddenly and unexpectedly in the UK and to find out more about how to prevent these tragic deaths.

Twitter: @LullabyTrust

Facebook: @LullabyTrust

Telephone: 0808 802 6868

Website: The Lullaby Trust


The Miscarriage Association

The Miscarriage Association is here to provide support and information to anyone affected by miscarriage, ectopic pregnancy or molar pregnancy.

Twitter: @MiscarriageAssociation

Facebook: @MiscarriageAssociation

Telephone: 01924 200799

Website: Miscarriage Association



Age UK

Held at the Aurora Centre Worksop.

The Old Library,
Memorial Avenue,
Worksop S80 2BP

The sessions are 10.30 – 12.00 and everyone is welcome to attend.
The sessions will be held on the last Wednesday of each month, and 50p for refreshments.

Speakers, creative workshops, healthy wellbeing workshops.

Telephone: 01302 812345

Website: Age UK


Bassetlaw Learning Disability Association

Provision of social facilities and support for those with a learning disability and their carers.

Clubs for adults with learning disabilities held in Retford (Stephen House Club, Thursday 19.00 to 21.00 at Stephen House Retford) and Worksop (Valley Social Club Monday 18.45 – 20.45 The Crossing, Newcastle Street Worksop).

Telephone: 01909 473923


Carers 1-2-1 Drop in Service - Carers Trust

Drop-in sessions at Bassetlaw Hospital for Carers.
1st Tuesday of every month 13:00 – 14:00.
Find out more.

Telephone: 0115 8248824



Carers Direct Helpline

If you need help with your caring role and want to talk to someone about what options are available to you. The helpline is open from 8am to 9pm Monday to Friday, and from 11am to 4pm, at weekends.

Calls cost the same as 01 or 02 number (also known as geographic numbers).

Telephone: 0115 9629 310

Helpline Telephone: 0300 123 1053

Website: Carers Federation


Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: Carers Uk


Memory Cafe

For people affected by Alzheimer’s disease and other dementias in Ollerton and the surrounding villages. The group offers a friendly, welcoming and relaxed atmosphere. There is a varied programme of activities including arts and crafts, boccia, games, quizzes and music.

Telephone: 01623 862478 

Child Health

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: The NHS

Health for Kids

Health for Kids is a health promotion website offering information in a fun and interactive way for primary school children, parents/carers and teachers. The website will offer local news on upcoming events, campaigns, blogs, articles and useful information about services available to children within Nottinghamshire. The website aims to help promote the health and wellbeing of children aged 5-11 years.

Website: Health for Kids

Ollerton & Trent Sure Start Children's Centre

The facilities and activities are designed especially for parents expecting a baby, or those with a child under 5 years old. The main aim of Children’s Centres is to improve outcomes for all young children, so that they are happy, healthy and ready for school.

Newark Road, Tuxford, Newark, Nottinghamshire

Telephone: 01777 872061

Website: Sure Start Ollerton


Sure Start Children & Families Partnership

The facilities and activities are designed especially for parents expecting a baby, or those with a child under 5 years old. The main aim of Children’s Centres is to improve outcomes for all young children, so that they are happy, healthy and ready for school.

Telephone: 01636 593520 or 01636 593580

Website: Sure Start

The Children's Society

A national charity that works with the country’s most vulnerable children and young people. We listen. We support. We act. Because no child should feel alone.

Telephone: 07507329952

Website: The Children’s Society

Community Groups

A Place to Call Our Own (APTCOO)

one stop resource facility for disabled children and young people with a special need, their carers and their families. This charity works in North Nottinghamshire. It provides quality support, information and services to families of children whose additional needs cause learning, behavioural or emotional difficulties. Information sessions and parental support groups available.

Telephone: 01623 629902

Website: APTCOO


CAST - Cornerstone Angling Skills Training

CAST encourages young people to recognise the merits of learning skills in order to achieve goals and understand the links between education and success.
The project uses angling as a means to inspire and motivate young people to develop an interest in and enjoy learning by teaching them how to set out to catch specimen sized fish of a variety of species

Telephone: 01623 723431

Website: CAST


Muddy Fork

We help people improve their wellbeing & mental health through volunteer conservation & wildlife gardening in Nottinghamshire.

Muddy Fork, Retford Enterprise Centre, Randall Way, Retford, Nottinghamshire

Telephone: 07421356717

Website: Muddy Fork


Newark and Sherwood Play Support Group

The group aims to influence and promote the case for good quality play available for all children in the district, as well as providing information and advice we also provide a range of support resource services.

Telephone: 01636 647121

Website: Play Support Group


Newark Ramblers

 The Newark Ramblers group was formed in 1971 and organises a walk almost every Sunday and Wednesday, chiefly in the local area. The walks vary in length from 4-10 miles, with the shorter walks being done at a leisurely pace which is ideal for new walkers. We also arrange coach or train trips for walking farther afield and, from time to time, we arrange short walking breaks.   


Website: Newark Ramblers

Tuxford Family Fitness Sessions

The Tuxford Family Fitness Sessions offer the opportunity for families to exercise together. Come along and take part in the beginner and intermediate fitness sessions and take advantage of the free multi sports sessions for the children. Sessions take place on Mondays (term time only) from 6pm to 7pm. Cost is 3.50 per adult and children attend for free.

Main Sports Hall, Tuxford Comprehensive School, Marnham Road, Tuxford, Newark, Notts,

Telephone: 07980919648


Depression, Anxiety & Stress

Anxiety UK

Services include 1:1 therapy. Works regularly with external agencies & healthcare professionals to improve services for those living with anxiety & anxiety-based depression & also campaign to raise awareness of the conditions.

Phoneline is open Mon-Fri 9.30am-5.30pm.

Telephone: 03444 775 774


Text Service: 07537416905

CASY - Your Space

The principal aim of CASY is to provide a dispersed, confidential, one to one counselling service to young people aged from 6 to 25 within the area of the East Midlands. This service is provided irrespective of sex, race, political or religious beliefs.

Telephone: 01636 704620

Website: CASY


Child and Adolescent Mental Health Services (CAMHS)

AMHS stands for Child and Adolescent Mental Health Services. It’s the part of the NHS which helps children and young people who have problems with their thoughts or feelings. We can help people until they are 18.

Telephone:0115 9691300

Website: CAMHS

Insight Healthcare Talking Therapies (Bassetlaw)

Most of us will at some point experience common mental health issues such as low mood, depression, anxiety, stress, phobias, anger, panic, trauma, bereavement, loss, relationship difficulties and family problems.  If these affect your day-to-day life or how you cope, talking therapies may be able to help, if you are 18 and above, and are registered with a Bassetlaw GP.

Telephone: 0300 300 0033

Website: Insight Healthcare



Free, safe and anonymous online support for young people

Monday to Friday 12:00 – 22:00

Saturday and Sunday 18:00 – 22:00

Website: Kooth

Mental Health Association

For those suffering with depression, anxiety or suicidal thoughts. The Mental Health Association lead peer-led support groups for individuals who are or who have experienced this.

Telephone: 0800 287 6423

Website: Mental Health Association



Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: Rethink



Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: Samaritans


More services for young people
Domestic Abuse


Equation provides information to survivors of domestic violence about where to go for help, campaigns to change damaging attitudes about gender and relationships, and provides practical and emotional support to men experiencing domestic abuse.  Individuals are supported to gain the confidence to speak out against domestic violence and gender inequality and helped to gain the self-esteem to recognise their rights to a healthy relationship.

Telephone: 0115 9523 237

Website: Equation 



Supporting those who have experienced violence and abuse is at the core of everything we do. No matter what your experience – domestic violence, sexual violence, ‘honour’ based violence, forced marriage, FGM, human trafficking or modern slavery – we are here to support you.

Twitter:  @RefugeCharity

Facebook: @RefugeCharity

Telephone: 0808 2000 247 

Website: Refuge


Women's Aid

The helpline is answered by fully trained female support workers and volunteers, who will answer your call in confidence. All calls to the domestic violence helpline are free from mobiles and landlines. We can support survivors of domestic abuse, friends and families, and professionals who are in contact with domestic violence survivors.

Telephone: 01909 533610

Website: Women’s Aid Newark


Drugs and Alcohol

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: Alcoholics Anonymous



If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: Talk to Frank


More tools and apps
Elderly Care

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: Age UK

Bassetlaw Action Centre

Bassetlaw Action centre is a community resource agency offering help and support to individuals and organisations throughout Bassetlaw; Promoting the independence of older and vulnerable people, supporting individuals with long term conditions and the provision of local transport solutions, and to continuously improve what we do.

Telephone: 01777 709650

Website: Bassetlaw Action Centre



Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: Dementia UK



We are an activities group for people with memory problems or are a little uncertain about the world around them.  We provide quizzes and outings of various sorts.

Meetings at The Beeches Community Centre, Birch Court, Tuxford, Newark, Notts.  Every Friday 12:00 – 15.30pm

Telephone: 01777 870341

Helping Hands

Helping Hands provide everything from companionship, housekeeping, through to providing more complex healthcare support for people with conditions such as MS, spinal injuries, Parkinson’s, acquired brain injuries and those that have suffered a stroke.

Telephone: 01636 880 742

Website: Helping Hands 

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: The Silver Line



The class at Newark Sports and Fitness Centre is an existing aqua aerobics class. Regular instructor Debra has undergone additional training needed to provide the aqua natal classes for both women who are pregnant and those that want to get back into shape following the birth of their baby.

Twitter: @active4today

Facebook: @Active4Today

Telephone: 01636 655780

Website: Active4Today


Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from:

Download from:

The Daisy Foundation

Katy offers Birth, Baby and Antenatal Classes in Nottinghamshire: Daisy Birthing our unique active antenatal programme; Daisy Parent, the complete Antenatal birth and baby preparation course; and Daisy Baby, baby massage and baby yoga. Classes are in Southwell, Newark and Surrounding Area.

Facebook: @DaisyNewarkSouthwell

Telephone: 07900375619

Website: The Daisy Foundation


Sexual Health


Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.


Doncaster Rape and Sexual Abuse Counselling Service

At Doncaster Rape and Sexual Abuse Counselling Service (DRASACS) our aim is to help people in the Doncaster Area who have suffered from bad experiences.

Telephone: 01302 341572

Website: Doncaster Rape and Sexual Abuse Counselling


Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240



Newark Hospital has a GUM department where individuals can be tested and treated for STIs, as well as have vaccinations to prevent against STIs, and get any help and advice they may require.

Address: Boundary Road, Newark on Trent, NG24 4DE

Opening times: 

  • Monday 2pm-4pm and 4.30pm-6.30pm
  • Thursday 9am-12pm and 2pm-4pm

HIV Helpline (Bassetlaw)

Telephone:  01777 863355


Please contact Helen Hand for more information or support.

My Sexual Health

My-Sexual-Health provides free and confidential sexually transmitted infection (STI) screening and treatment, information and advice on sexual health matters and the full range of reversible contraception methods, including emergency contraception.

Telephone: 01623 672260

Website: My Sexual Health

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123


The Naz Project

Providing sexual health and HIV prevention and support services.

Telephone: 02087411879

Website: The Naz Project


TriHealth Bassetlaw Sexual Health Service

Services can be accessed at Harworth, Retford or Worksop. Both appointments and walk-in clinics are on offer. To make an appointment for all sites, or for advice, please call 01909 506418.

Website:  TriHealth Bassetlaw 

Stop Smoking

Smokefree Life Nottinghamshire

A free programme of behavioural support combined with 6 weeks nicotine replacement therapy completely free of charge. With our expert support and medication you are four times more likely to succeed!

Telephone: 0800 2465343

Website: Smokefree Life

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: Quit with Help

Weight Management

Everyone Health

Everyone Health is a division of SLM Ltd, a company with 30 years’ experience of delivering high quality community leisure, health, and wellbeing services.

Telephone: 0333 005 0095

Website: Everyone Health

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Telephone: 07971484908


Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Telephone: 08457123000



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Health Review and Assessment Clinic

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Prescriptions and medicines centre

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